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Kristine Pyeatt
19:56 14 Sep 20
This company continues to be great to deal with. They are... prompt and thorough. We live in the East Mountains so the trip charge is a bit more but worth it to us. Today we had Dominique here to trouble shoot our water softener and RO system. The softener problem had been resolved by the time he got here but the RO system needed help. He explained every step he was going through and communicated very well with us. All seems to be in order now. Thanks again! Good job!read more
EzraSonia Leyba
21:20 02 Sep 20
I have been a very stubborn customer not understanding the... price I paid for this system, but today's experience with my service call from Dominique has changed that. I had a love/hate relationship with the system and am grateful to have called and had our unit serviced and functioning properly now. Dominique was so helpful and his customer service outstanding. He gave me a clear picture of how our unit needs to be cared for and the benefits of having it and I am back on track and thankful to have clean water to drink and bathe in for my family and me. Thanks for putting up with my calls, questions, and resistance!read more
Tobias MacRobie
21:04 15 Aug 20
Izzy and his crew did a great job with install. They... talked with me, and kept me informed of their decisions every step of the way. The product is fantastic, if you live in Albuquerque, or nearby like Edgewood, the improvement to water quality is worth it! The water tastes cleaner, it tastes better, showers feel more refreshing (the water moisturizes better), don't hesitate. Financing is easy and as an Environmental Science guy from WA state, I've done some work around water. Fresh mountain water. This system brings you THAT quality. Do it. (And ask for Izzy from Revolution Plumbing for your install).read more
Judy Thompson
16:36 10 Aug 20
We had service completed by Dominique this morning. He was... very thorough and professional. The system is working great again!read more
Adam Becenti
18:51 05 Aug 20
We were curious about the hardness of the water in our home... so we called Costco and scheduled a consultation from EcoWater. Allen from Universal Water Systems gave a great presentation and had us sold no more than 15 minutes in. The whole consultation took about an hour but it certainly didn't feel that long. He was very knowledgeable and showed great respect for our family by wearing his face mask when entering our home. He made it fun and easy to understand the importance of getting our extremely hard water treated. Upon agreeing to getting the Universal Water System, we learned we would only have to wait a week and a half to get it installed, considering the circumstances we were pleasantly surprised.Izaiah was assigned to install our system, calling us ahead of time and being prompt for our appointment. He, along with his helper, followed current health guidelines as well, making us feel comfortable having them in our home to install our new Universal Water System. They installed the water treatment system along with the reverse osmosis line by our kitchen sink. They also ran a line to our refrigerator, which we greatly appreciated. After the install was finished, Izaiah went over everything and made sure we understood our new water treatment system.Overall, we are extremely satisfied and have enjoyed our NEW water for the past week and look forward to enjoying for years to come! Thank you Allen and Izaiah for making this such a quick and easy process! All it took was an easy call to schedule our eye opening and informative consultation. We highly recommend Universal Water Systems!read more
Cory Ramey
07:54 01 Aug 20
Fantastic service! From the testing of the water in my... home and explanation of results, to the installation of the water conditioner/refiner and reverse osmosis systems including detailed explanation and instructions on use of the equipment, I couldn't be happier. The folks at Universal Water Systems are polite and professional. As for results of water treated by the Ecowater system, well, I noticed immediate improvements. Showers feel better, water tastes better, coffee and tea taste better, cleaning is easier... basically, everything that water touches is better with this system.read more
Bridgette Garrett
18:12 28 Jul 20
We just bought our house and needed to get the existing... water system serviced. Darin was fantastic! He followed all COVID-19 protocols, replaced our R/O line filter, updated our old system to work with theirs, and replaced our broken faucet. He answered all my questions, explained the system to me, and informed me of when to replace the filters. He was very prompt and professional. Such great friendly service! I highly recommend Universal Water Systems. Thank you Darin!read more
George Cooper
04:19 25 Jul 20
My technician, Dominique, was friendly, efficient, had his... mask on, was knowledgeable and answered all of my questions. He gave me pointers and helpful ideas on how to best maintain my unit so that it will last a long time. He was on time, and called as he was on his way to the house. I have dealt with theses guys for many years and I have never been disappointed in their work or attitudes!!read more
Rosey McEvoy
00:05 21 Jul 20
Dominique was my technician today for a service call on my... eco water System. He called ahead of time to let me know he was on the way, then arrived promptly, wearing his mask, and checked with me to verify the items on his work order. Dominique was extremely knowledgeable and professional. He got straight to work, explaining to me what he was doing and why. He took care of my softener in the garage, and my RO System in the Kitchen. Dominique was awesome. I would highly recommend him and, if the other technicians are anything like him, I would strongly recommend UWS. 2020-07-20read more
c colyer
18:12 16 Jul 20
Service call today was done by Dominique. He provided... excellent service and knowledge with explanation of all details regarding the water filtration system and costs. Richard was friendly and accommodating with my scheduling and answering initial questions to problem solve possible things needed for the system to get it running again. The replacement filters are a little pricey but the system was already in the house when I moved in. I love having filtered water and having this great customer service helps make it worth it as well. Thank you!read more
Kaylan Brandiger
16:34 16 Jul 20
I had a few issues at first with my water softener, however... I was happy universal water did continue to investigate the problem until it was resolved.read more
Marc Rosenberg
22:43 14 Jul 20
I had a super positive experience with Universal Water.... They went the extra mile to insure our installation was successful after encountering difficult obstacles. Our home was not built with a drain in the garage so we had to opt for a dry well. However due to resistance and objections from our neighbor, Kyle came on site and man did he take charge! They ran special plumbing to our laundry room and we were able to abandon our dry well and use proper drainage. Universal Water is a principled company that really cares about customer satisfaction right up to the president Justin. I am so very impressed with their commitment to insuring a quality solution to our specialized situation. Many companies might have walked away and UWC was under no obligation - they just did the right thing. They also supported us when our HOA was asking questions.I've had nothing but positive encounters with everyone at the company from their marketing pro Andy, all the technicians and Richard - the customer service mgr. They call when they say they will call and show up when they promise to.If you want your system working well call Kyle- he is "The water softener whisperer". Actually he 's more like Wolfie - The Cleaner from Pulp Fiction. GREAT GREAT COMPANY AND PEOPLE !!read more
Mary Flynn
20:22 13 Jul 20
Darrin Kee was the best service representative. He was on... time, polite, very knowledgeable, and helpful with my questions. You would be lucky to have him service your Eco-System.read more
P Gallegos
21:32 10 Jul 20
Darin with Universal Water Systems was wonderful! He... followed all COVID-19 protocols, evaluated our water system thoroughly, explained the inside display and was prompt and professional! I highly recommend Universal Water Systems. Thank you Darin!read more
Kristi Hartwick
19:10 08 Jul 20
Darin came and serviced our system yesterday. He was very... professional and safety conscious.read more
bryan graziano
15:19 07 Jul 20
Darin just came out to service my unit. 5 stars! Thank you!
Dale Cowger
21:06 15 Jun 20
Soft water is fantastic. We have used it for most of the... past 30 years although only recently found EcoWater. Their water softener is good (just as good as our prior 11 year old). The magical claims are a bit overdone, though 🙂 There are still mineral buildup in sinks and showers but we expected that. We love the fact it uses potassium and not salt. Its more expensive but better for us and the environment.The RO system that came as part of the package was only so-so. We discovered a slow leak in the tubing installation about 5 weeks afterwards. Fighting mold ever since. 🙁 So if you have an RO system installed, don't assume it is done correctly but check daily for water.Universal Water Systems saw this review and contacted us. They fixed the damaged cabinet to our satisfaction and gave us additional compensation.I would not hesitate to use this company again. Especially over "ordinary" water softeners.read more
Jesus Saenz
22:55 11 Jun 20
Izaiah Trujillo is very good at what he does, he is very... professional, polite and very proficient. I will definitely recommend universal water systems from here on out because of him.read more
Anita Ricka
20:21 05 Jun 20
Mine is a funny story. I really had no intention of getting... a water filtration system put in, but the salesperson who came out to do the demonstration had me convinced when he showed me how my body absorbed the chlorine in the water. Still I was doubting myself, and now when I joke about it, I will say that I got conned into putting the water filtration system in. But I can only say that I am sooooo glad I did. What a difference in all areas of my household! ;O) I no longer have to go to Whole Foods 2-3 times a week to buy my drinking water. (I had my water filtration system put in the day before the Stay At Home orders came out so the timing could not have been better!)My shower stays clean even if I am lazy and do not squeegee it. I no longer have to add a cup of Vinegar to every load in my dishwasher.My clothes are nicer. And I could go on. Then one day my bypass valve gave me a shower when I tried to push it in. - The O-ring had come lose. So I called the company, and the phone was answered by a real live person, who scheduled a technician to come out the same day to check it out! He came out, put the O-ring back in its place and checked for water pressure. It was quite a bit too high. So another appointment was made for the company to come out and put in a pressure control valve. This could have been really expensive, but the company treated me very very nicely. The day came for the repair and Thomas came out and put in the pressure control. Later Dominique came out to fine tune the pressure setting, and I was good to go - with a much safer water system. Both Thomas and Dominique were exquisite representatives for Universal Water Systems. Thank you!read more
Jane Brennan
22:08 03 Jun 20
First Kyle , then Richard and today Darin! What a great... experience with this company. The customer service is exceptional. Darin’s work with us today was top notch! Darin has a natural way with people and he’s more than helpful and kind. He educated us and helped us to feel at ease with our system. If you’re looking for water help and you live in NM contact this 5star company !read more
